Shipping policy
Thank you for shopping with us at Bright Edge Edusystems Private Limited through brilla.in. We are committed to providing a smooth and efficient shipping experience for our customers. Please review our shipping policy below:
Shipping Destinations
We currently ship across India. At this time, we do not offer international shipping.
Processing Time
- Orders are typically processed within 2-3 business days after receiving your order confirmation.
- Orders placed over the weekend or on public holidays will be processed on the next working business day.
Shipping Times and Charges
- Standard Shipping: Estimated delivery within 5-8 business days.
Shipping charges may vary based on the weight, size, and destination of your order. Charges are calculated at checkout.
Order Tracking
Once your order has shipped, you will receive an email notification with tracking information. You can use this information to monitor the status of your order.
Delays and Exceptions
While we aim to deliver all orders on time, certain unforeseen factors such as weather conditions, carrier delays, or logistical challenges may cause delays. We will notify you of any major delays and work to resolve the issue as quickly as possible.
Missing or Damaged Items
If you receive a damaged item or an incomplete order, please contact our Customer Support team within 3 days of receiving your order at shilpa@brightkidmont.com. Provide your order number, photos of the damaged item, and any other relevant details so we can promptly assist you.
Order Changes and Cancellations
- Orders cannot be modified or canceled if they are still in the processing stage. Once an order has shipped, we cannot accommodate changes.
Thank you for choosing Bright Edge Edusystems Private Limited. For any further questions or assistance, please reach out to our Customer Support team at shilpa@brightkidmont.com. We appreciate your trust in our educational products and services.